FAQ'S

FAQ

- We offer a wide range of accessories for dogs and cats, including toys, collars, leashes, grooming tools, and more.
- Yes, all of our products are carefully selected to ensure they meet high safety standards for pets.
- Our products are designed to cater to pets of all breeds and sizes, so you can find something perfect for your furry friend regardless of their individual needs.

- We prioritize using durable, pet-safe materials in all of our products to ensure both quality and safety.
- Yes, we are committed to offering environmentally friendly options whenever possible, and we're continually seeking out sustainable alternatives for our products.

- Delivery times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 1-2 business days, and standard shipping typically takes 3-5 business days.
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery online.
- While rare, delays and lost packages can occur due to unforeseen circumstances. If you experience any issues with your delivery, please contact our customer service team, and we'll do our best to assist you in resolving the issue promptly.

- Yes, we offer free standard shipping on orders over 50$. Keep an eye out for promotional offers and discounts that may include free shipping as well.
- Yes, you can specify a different shipping address during checkout if you'd like to send your order as a gift to someone else. You can also include a personalized message with your gift order to make it extra special.
For orders under $50, we offer standard shipping at a flat rate of $4.99 within the US, Canada, UK, EU, Australia, and New Zealand.

- We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it within 14 days of receipt for a full store credit.
- Most items purchased from Pet Essentials are eligible for return, provided they are unused, in their original packaging, and in resalable condition. Some exclusions may apply, such as personalized or customized items.
- To initiate a return, please contact our customer service team to request a return authorization (RA) number. Once you have the RA number, simply package the item securely and ship it back to us with the RA number clearly marked on the package.

- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
- Once we receive your returned item, we will inspect it and process your refund within 3 to 5 business days. Refunds will be issued to the original method of payment.

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